Retail Assistant

Location: Either manning the warehouse or our showroom

Volunteer Purpose

Supporting the Retail staff to provide a service to customers, helping to ensure that the shop operates as safely, effectively and efficiently as possible and that high standards of customer service are achieved and maintained.

Principal Responsibilities

  • To provide an excellent service to our customers, assisting where possible in the selection of items suitable to their needs
  • To ensure that sales transactions are handled effectively and accurately
  • To process the customer orders, ensuring that a delivery date is agreed, and scheduled on the database
  • To ensure that the shop floor is organised so that customers and staff can move freely and safely in all areas, maintaining a clean attractive and safe display
  • To enter transaction data accurately on the company database
  • To ensure client confidentiality is maintained at all times
  • To participate in risk assessments and to report any observed hazards and risks, and to comply with RIDDOR requirements when applicable
  • To wear Personal Protective Equipment (PPE) as required, including steel capped boots or shoes, to avoid injury to feet and toes
  • To carry out other duties and attend meetings and training as required commensurate with the post and capability of the job holder
  • To adhere to all policies, rules and core principles

Essential Knowledge, skills and experience

  • Of Health and safety procedures, especially relating to manual handling
  • Of quality service to the customer
  • Of admin procedures
  • Of working under pressure in a busy environment
  • Literacy and numeracy skills
  • Good computer skills
  • Good communication skills
  • Ability to work on own initiative and as part of a team
  • Ability to deal with a range of people and situations with tact and diplomacy

Desirable knowledge, skills experience and values

  • Of working with the public
  • Physical fitness
  • Telephone skills
  • One year’s experience in a retail environment
  • Understanding of and commitment to equal opportunities
  • An interest in reuse and recycling

If you are interested in volunteering, and are able to commit to at least 1 day per week, Please contact us for an informal chat to discuss available volunteering opportunities. Current opportunities will vary due to availability.